Terms & Conditions
Thank you very much for your orders. You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
We will send a 'Shipping Confirmation' email to you after we have dispatched your order within 10 days.
All prices on ART PROJECTS GALLERY online Shop are listed in US Dollars.
We accept Visa, MasterCard, American Express and PayPal.
All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment. PayPal uses the best commercial encryption technology. We receive payment from PayPal without ever seeing sensitive financial details like your credit card or bank account numbers.
We offer worldwide FREE shipping to most countries.
Hong Kong orders are delivered by local courier team.
All deliveries are made within 10 days. We will give you a call to arrange for delivery once your items are packaged and ready for delivery.
International orders are shipped by Hong Kong post, TNT or DHL.
We will provide you a tracking number once your items are packaged (within 10 days) and ready to ship.
In the rare circumstance that your item is missing from your order please contact us at email@example.com
Return & Exchange
Goods sold cannot be exchanged or returned under normal circumstances.
We ensure all works of art are in good condition and packaged to withstand normal shipping condition before dispatched.
In the event that the work of art is damaged, please contact us at firstname.lastname@example.org with photographs of the damage item within 7 days upon receipt of goods. We will discuss with the artist on the best possible remedies either by arranging restoration to be done by local professional restorer or the artist him/herself, or a replacement.
If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s).
The fees will be collected by the Post Office or the shipping company of the customer's country or region to pay on behalf of the customer.
We bear no responsibility in the event that the delivery of an order is delayed due to customs.